Smarter Operations with Our Fieldwork Services
We support the increasing reliance on field work to support operations evolving dependency on data, that needs to be operationally actioned or validated. Our tailored services support everything from validating innovation to monitor & control of field devices.
Explore our fieldwork services
Our field workforce excels in every aspect of internet of things — from installing and calibrating smart meters to conducting routine maintenance and troubleshooting on-site. Our skilled technicians ensure seamless system integration, perform proactive upgrades, and swiftly resolve issues to maximise uptime and compliance. With our experienced team, you can trust that your metering infrastructure is in expert hands, delivering reliable performance across all IoT components.
Our Project Field Services expertly manage the planning and execution of installations, including route optimization and logistics. This dedicated oversight ensures that every deployment is executed smoothly, on time, and within budget, providing a seamless experience from start to finish.
Our team expertly handles all aspects of installing and provisioning IoT devices in the field. We ensure that every device is accurately deployed and configured, setting a solid foundation for reliable data capture and seamless system performance.
We provide comprehensive maintenance and repair services to keep your IoT devices operating at peak performance. Our proactive approach minimizes downtime and ensures that any issues are quickly resolved, maintaining the integrity of your operations.
Our Device Innovation Services can support test and validate new trial models, supporting the training of your model to refine efficacy and performance. We support new trials or continuous improvement processes to ensure your IoT devices support operational insights.
We help you with your real-time data analytics to support actioning insights - you decide the types of things to action, and we'll help you with the field work. Whether it's adjusting a pressure main in a water utility or verifying potential leaks, our team can support field efforts towards improved operational efficiency.
Our Incident First Responders are on call to conduct immediate, on-site assessments when problems arise. This rapid-response capability ensures swift diagnosis and resolution of issues, reducing disruptions and safeguarding your your brand through operational efficiency.
Partner with us on fieldwork related services
We understand the need to innovate and pressure to act on operational insights with the availability of more data. The business case for dedicated resources doesn’t stack up and/or this isn’t the core focus of your business and you want flexibility of how you manage your field related services and how you manage the data led transformation
Leverage our advanced field systems
Each of these systems plays a vital role in supporting our end-to-end field services, ensuring your IoT deployments are efficient, reliable, and future-ready.
Work Order Integration
Our Work Order Integration solution seamlessly connects service requests with our backend systems. By automating task assignments and real-time tracking, it ensures every work order is prioritized, managed, and closed efficiently, boosting transparency and operational effectiveness.
Smart Geospatial Dispatch
Using cutting-edge mapping and location analytics, our Smart Geospatial Dispatch system strategically assigns tasks based on technician proximity and expertise. This targeted dispatch process minimizes response times and ensures that the right specialist is always sent to the right job.
Advanced Route Management
Our Advanced Route Management system leverages real-time traffic data and smart algorithms to optimize travel routes for field teams. This ensures technicians reach job sites promptly, reducing travel time and fuel costs while maximizing overall productivity.
On-Call Fieldwork System
Our unique "on-call" fieldwork system enables rapid scaling of your field service team during peak times or emergencies. By instantly mobilising additional technicians as needed, it minimises downtime and optimizes labour costs—ensuring that urgent tasks are handled swiftly and efficiently while maintaining exceptional service levels.
Customer Contact Portal
Our intuitive Customer Contact Portal empowers clients with direct access to service information and scheduling tools. With real-time updates, transparent communication, and easy service request management, customers stay informed and engaged throughout the entire service lifecycle.
Send us an enquiry
Get in touch today and one of our team will be in touch to help you explore our fieldwork services.
